Frequently Asked Questions

Yes. When you enroll in a fixed-price fuel program, you're entering into a contract. That means both Garthwaite Energy and the customer agree to:

• A set number of gallons
• A specific delivery location
• A fixed price
• Defined start and end dates
• Established payment terms

As with any legal agreement, both parties are expected to fulfill the terms. Customers are obligated to accept delivery and pay in accordance with the contract.

Not necessarily. Locking in a rate can offer protection if prices rise, but it doesn't guarantee that your rate will always be the lowest on any given day. Some days, market rates may fall below your locked-in rate.

Once your fixed-price contract ends:

• You will remain on automatic delivery.
• Future deliveries will be billed at our current daily rate.
• You may sign a new agreement or request to change delivery status at any time.

If you wish to opt out of automatic deliveries, please submit your request in writing or via email.

Once your locked-in gallons have been delivered:

• Your account remains on automatic delivery.
• Additional gallons will be billed at our daily rate.
• You stay enrolled in the program until the contract’s expiration, even if the locked-in quantity is used up.

Fuel prices fluctuate throughout the day. It’s not unusual for rates to shift $0.08 to $0.10 in a matter of minutes. That means someone who locked in their rate earlier or later than you may have received a slightly different price. Each program has unique timing and pricing factors.

Yes—if you're risk-averse when it comes to rising energy costs. Fixed-price programs can protect you from price spikes during the heating season and offer budgeting stability, especially during uncertain market periods.

That credit is your money. You have two options:

• Request a refund (as long as all other service and fuel bills are paid)
• Leave the credit on your account to apply toward future deliveries at the daily rate

Garthwaite Energy reserves the right to modify, withdraw, or adjust any fixed-price program at any time prior to a signed agreement. Oil markets are volatile. Prices can change more in 30 minutes than mortgage or stock markets do in a year.

Once your contract is signed, we will honor all terms—but offers are only valid until the contract is submitted.

If you’re in a fixed-price contract:

• You will continue to pay your locked-in rate, even if market prices decrease.

If you purchased Downside Protection, you may be eligible for relief if prices drop significantly.

For official information about workplace rights and safety policies related to COVID-19, visit:

👉 U.S. Department of Labor COVID-19 Employee Info